This privacy statement was last updated on 7. September 2025 and applies to citizens and legal permanent residents of the European Economic Area and Switzerland.
In this privacy statement, we explain what we do with the data we obtain about you via https://scalemonkey.com/en/. We recommend you carefully read this statement. In our processing we comply with the requirements of privacy legislation. That means, among other things, that:
- we clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
- we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
- we first request your explicit consent to process your personal data in cases requiring your consent;
- we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
- we respect your right to access your personal data or have it corrected or deleted, at your request.
If you have any questions, or want to know exactly what data we keep of you, please contact us.
1. Purpose, data and retention period
We may collect or receive personal information for a number of purposes connected with our business operations which may include the following: (click to expand)1.1 Contact - Through phone, mail, email and/or webforms
1.1 Contact - Through phone, mail, email and/or webforms
For this purpose we use the following data:
- A first and last name
- Account name or alias
- An email address
The basis on which we may process these data is:
Retention period
We retain this data until the service is terminated.
1.2 Payments
1.2 Payments
For this purpose we use the following data:
- A first and last name
- An email address
The basis on which we may process these data is:
Retention period
We retain this data until the service is terminated.
1.3 Registering an account
1.3 Registering an account
For this purpose we use the following data:
- A first and last name
- An email address
The basis on which we may process these data is:
Retention period
We retain this data until the service is terminated.
1.4 To support services or products that a customer wants to buy or has purchased
1.4 To support services or products that a customer wants to buy or has purchased
For this purpose we use the following data:
- A first and last name
- An email address
The basis on which we may process these data is:
Retention period
We retain this data until the service is terminated.
1.5 Deliveries
1.5 Deliveries
For this purpose we use the following data:
- A first and last name
- An email address
- A home or other physical address, including street name and name of a city or town
The basis on which we may process these data is:
Retention period
We retain this data until the service is terminated.
2. Cookies
Our website uses cookies. For more information about cookies, please refer to our Cookie Policy.
3. Disclosure practices
We disclose personal information if we are required by law or by a court order, in response to a law enforcement agency, to the extent permitted under other provisions of law, to provide information, or for an investigation on a matter related to public safety.
If our website or organisation is taken over, sold, or involved in a merger or acquisition, your details may be disclosed to our advisers and any prospective purchasers and will be passed on to the new owners.
4. Security
We are committed to the security of personal data. We take appropriate security measures to limit abuse of and unauthorized access to personal data. This ensures that only the necessary persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.
5. Third-party websites
This privacy statement does not apply to third-party websites connected by links on our website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend you read the privacy statements of these websites prior to making use of these websites.
6. Amendments to this privacy statement
We reserve the right to make amendments to this privacy statement. It is recommended that you consult this privacy statement regularly in order to be aware of any changes. In addition, we will actively inform you wherever possible.
7. Accessing and modifying your data
If you have any questions or want to know which personal data we have about you, please contact us. You can contact us by using the information below. You have the following rights:
- You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
- Right of access: You have the right to access your personal data that is known to us.
- Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
- If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
- Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
- Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.
Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person.
8. Submitting a complaint
If you are not satisfied with the way in which we handle (a complaint about) the processing of your personal data, you have the right to submit a complaint to the Data Protection Authority.
9. Contact details
ScaleMonkey - Karsten Moebius
Käthe-Kollwitz-Weg 73
Germany
Website: https://scalemonkey.com/en/
Email: service@ex.comscalemonkey.com
Phone number: +49 (0)731 40390785
Annex
WPML
WPML uses cookies to identify the current language of the visitor, the last language visited and the language of the logged-in users.
While you are using the plugin, WPML shares data about the website through the installer. No data is shared by the user themselves.
WooCommerce
This example shows basic information about what personal data your store collects, stores and passes on and who may have access to this data. Depending on the settings activated and the additional plugins used, the specific information your store uses will differ. We recommend seeking legal advice to clarify what information your privacy policy should contain.
We collect information about you during the ordering process in our store.
What we collect and store
We record while you visit our website:
- Viewed products: Here we show you products that you have recently viewed.
- Location, IP address and browser type: We use this for purposes such as estimating taxes and shipping costs
- Shipping address: We will ask you to provide this so that we can, for example, determine the shipping costs before you place an order and send the order to you.
We also use cookies to keep track of the contents of your shopping cart while you visit our website.
Note: You should add further details to your cookie policy and place a link to this section here.
When you shop with us, we will ask you to provide information such as your name, billing and shipping address, e-mail address and phone number, credit card/payment details, and optional account information such as username and password. We use this information for the following purposes:
- Sending information about your account and order
- Response to your requests, including refunds and complaints
- Processing of payment transactions and prevention of fraud
- Set up your account for our store
- Compliance with all legal obligations, such as tax calculation
- Improvement of our store offers
- Sending marketing messages if you wish to receive them
When you create an account with us, we store your name, address, e-mail address and telephone number. This information will be used to fill in the payment information for future orders.
We typically store information about you for as long as we need it for the purpose for which it was collected and used and are required to store it. For example, we store order information for XXX years for tax and billing purposes. This includes your name, your e-mail address and your billing and shipping address.
We also save comments or ratings if you decide to leave them.
Who in our team has access
Members of our team have access to the information you provide to us. For example, both administrators and store managers can access the following:
- Order information such as products purchased, the time of purchase and the shipping address and
- Customer information such as your name, e-mail address, billing and shipping information.
Our team members have access to this information to process orders, make refunds and support you.
What we share with others
In this section, you should list who you share data with and for what purpose. This may include analytics, marketing, payment gateways, shipping providers and third-party elements.
We share information with third parties who help us to provide you with our orders and services. For example --
Payments
In this subsection, you should list which external payment processors process the payments in your store, as they can process customer data. We use PayPal as an example, but if you do not use PayPal, you should remove this.
We accept payments with PayPal. During payment processing, some of your data will be passed on to PayPal. Only information necessary for the processing or execution of the payment will be passed on, such as the total purchase price and payment information.
You can view the PayPal privacy policy here.
WooCommerce
This example shows basic information about what personal data your store collects, stores and passes on and who may have access to this data. Depending on the settings activated and the additional plugins used, the specific information your store uses will differ. We recommend seeking legal advice to clarify what information your privacy policy should contain.
We collect information about you during the ordering process in our store.
What we collect and store
We record while you visit our website:
- Viewed products: Here we show you products that you have recently viewed.
- Location, IP address and browser type: We use this for purposes such as estimating taxes and shipping costs
- Shipping address: We will ask you to provide this so that we can, for example, determine the shipping costs before you place an order and send the order to you.
We also use cookies to keep track of the contents of your shopping cart while you visit our website.
Note: You should add further details to your cookie policy and place a link to this section here.
When you shop with us, we will ask you to provide information such as your name, billing and shipping address, e-mail address and phone number, credit card/payment details, and optional account information such as username and password. We use this information for the following purposes:
- Sending information about your account and order
- Response to your requests, including refunds and complaints
- Processing of payment transactions and prevention of fraud
- Set up your account for our store
- Compliance with all legal obligations, such as tax calculation
- Improvement of our store offers
- Sending marketing messages if you wish to receive them
When you create an account with us, we store your name, address, e-mail address and telephone number. This information will be used to fill in the payment information for future orders.
We typically store information about you for as long as we need it for the purpose for which it was collected and used and are required to store it. For example, we store order information for XXX years for tax and billing purposes. This includes your name, your e-mail address and your billing and shipping address.
We also save comments or ratings if you decide to leave them.
Who in our team has access
Members of our team have access to the information you provide to us. For example, both administrators and store managers can access the following:
- Order information such as products purchased, the time of purchase and the shipping address and
- Customer information such as your name, e-mail address, billing and shipping information.
Our team members have access to this information to process orders, make refunds and support you.
What we share with others
In this section, you should list who you share data with and for what purpose. This may include analytics, marketing, payment gateways, shipping providers and third-party elements.
We share information with third parties who help us to provide you with our orders and services. For example --
Payments
In this subsection, you should list which external payment processors process the payments in your store, as they can process customer data. We use PayPal as an example, but if you do not use PayPal, you should remove this.
We accept payments with PayPal. During payment processing, some of your data will be passed on to PayPal. Only information necessary for the processing or execution of the payment will be passed on, such as the total purchase price and payment information.
You can view the PayPal privacy policy here.